Consumer rights in e-commerce cover the legal regulations that ensure the rights and protections of consumers in their online shopping. Generally, these rights are guaranteed by various laws and regulations aimed at ensuring a safe and fair shopping experience for consumers. In Turkey, the main regulations protecting consumers in e-commerce are as follows:

Consumer Protection Law: In Turkey, the general protection of consumers is provided by the Law No. 6502 on Consumer Protection. This law aims to ensure fair treatment of consumers in their commercial relations and the protection of their rights.

Regulation on Distance Selling Contracts: This is an important regulation governing consumer rights in e-commerce transactions. This regulation defines consumers’ rights in terms of information, right of withdrawal, delivery of goods/services, etc. for purchases made on the internet.

Law on the Regulation of Electronic Commerce: This law regulates the general rules of e-commerce and consumer rights in the electronic environment. It covers topics such as informing consumers, security and privacy in electronic transactions.

Some key points to consider regarding consumer rights in e-commerce:

Information, right of withdrawal, security and privacy, complaint and appeal rights, invoice and warranty.